RMA Guidelines - Revision history

Editor at 12:00, 23 June 2025

2025-06-23T12:00:45Z

← Older revision		Revision as of 12:00, 23 June 2025
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	{\| class="wikitable"		{\| class="wikitable"
	! style="background-color:#~~800020~~; white-space:nowrap; color:white;" \| ISSUES		! style="background-color:#680022; white-space:nowrap; color:white;" \| ISSUES
	! style="background-color:#~~800020~~; color:white;" \| Does device need to be sent under RMA?		! style="background-color:#680022; color:white;" \| Does device need to be sent under RMA?
	! style="background-color:#~~800020~~; white-space:nowrap; color:white;" \| Next step		! style="background-color:#680022; white-space:nowrap; color:white;" \| Next step
	\|-		\|-
	\|The device fails to start, and the LED does not blink when powered on. (Note: the required power range may vary depending on the device model). If the client confirms the device is receiving the correct power supply and the issue persists.		\|The device fails to start, and the LED does not blink when powered on. (Note: the required power range may vary depending on the device model). If the client confirms the device is receiving the correct power supply and the issue persists.

Editor at 11:59, 23 June 2025

2025-06-23T11:59:25Z

← Older revision		Revision as of 11:59, 23 June 2025
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	During the Return Merchandise Authorization (RMA) process, which is part of the warranty procedure, a Transight Telematics engineer reviews the information submitted by the client in the RMA request form to determine whether the equipment qualifies for repair or replacement. The RMA request form must include the company details, address, and information about the malfunctioning product. It is to be completed by the product's owner and approved by a Transight Telematics engineer before the product can be returned.		During the Return Merchandise Authorization (RMA) process, which is part of the warranty procedure, a Transight Telematics engineer reviews the information submitted by the client in the RMA request form to determine whether the equipment qualifies for repair or replacement. The RMA request form must include the company details, address, and information about the malfunctioning product. It is to be completed by the product's owner and approved by a Transight Telematics engineer before the product can be returned.
	===Hardware/Software issues===		===Hardware/Software issues===
	The table below contains information on which hardware related issues are covered by the warranty service and which issues are not:		The table below contains information on which hardware related issues are covered by the warranty service and which issues are not:<div>
	{\| class="wikitable"
	! style="background-color:#800020; white-space:nowrap; color:white;" \| ISSUES		{\| class="wikitable"
	! style="background-color:#800020~~; white-space:nowrap~~; color:white;" \| Does device need to be sent under RMA?		! style="background-color:#800020; white-space:nowrap; color:white;" \| ISSUES
	! style="background-color:#800020; white-space:nowrap; color:white;" \| Next step		! style="background-color:#800020; color:white;" \| Does device need to be sent under RMA?
			! style="background-color:#800020; white-space:nowrap; color:white;" \| Next step
	\|-		\|-
	\|1		\|The device fails to start, and the LED does not blink when powered on. (Note: the required power range may vary depending on the device model). If the client confirms the device is receiving the correct power supply and the issue persists.
	\|~~Red~~		\|Yes
	\| ~~+9 to 90V~~		\|rowspan="6"\|
			# Create a new ticket and fill in the information about the non-functioning product using the provided form.
			# Print the RMA form and send it together with the shipment.
	\|-		\|-
			\|Visible physical damage such as:
			1. Damage to the PCB
			2. Deformation of the internal battery
			\|Yes
			\|-
			\|No GPS fix (even though another device is able to acquire a GPS fix at the same location)
			\|Yes
			\|-
			\|Device does not detect the SIM card (issue may relate to the SIM slot)
			\|Yes
			\|-
			\|The device is in boot mode, indicated by the status LED blinking rapidly
			\|Yes, if the device cannot be recovered manually
			\|}

Editor: Created page with "===Introduction=== Transight Telematics gives guarantee for its products for a period of 12 months. If a product fails within mentioned warranty period the product can be: * Repaired * Replaced with a new product During the Return Merchandise Authorization (RMA) process, which is part of the warranty procedure, a Transight Telematics engineer reviews the information submitted by the client in the RMA request form to determine whether the equipment qualifies for repa..."

2025-06-23T11:12:56Z

Created page with "===Introduction=== Transight Telematics gives guarantee for its products for a period of 12 months. If a product fails within mentioned warranty period the product can be: * Repaired * Replaced with a new product During the Return Merchandise Authorization (RMA) process, which is part of the warranty procedure, a Transight Telematics engineer reviews the information submitted by the client in the RMA request form to determine whether the equipment qualifies for repa..."

New page

===Introduction===
Transight Telematics gives guarantee for its products for a period of 12 months. If a product fails within mentioned warranty period the product can be:
* Repaired
* Replaced with a new product
During the Return Merchandise Authorization (RMA) process, which is part of the warranty procedure, a Transight Telematics engineer reviews the information submitted by the client in the RMA request form to determine whether the equipment qualifies for repair or replacement. The RMA request form must include the company details, address, and information about the malfunctioning product. It is to be completed by the product's owner and approved by a Transight Telematics engineer before the product can be returned.
===Hardware/Software issues===
The table below contains information on which hardware related issues are covered by the warranty service and which issues are not:
{| class="wikitable"
! style="background-color:#800020; white-space:nowrap; color:white;" | ISSUES
! style="background-color:#800020; white-space:nowrap; color:white;" | Does device need to be sent under RMA?
! style="background-color:#800020; white-space:nowrap; color:white;" | Next step
|-
|1
|Red
| +9 to 90V
|-