RMA Guidelines
Introduction
Transight Telematics gives guarantee for its products for a period of 12 months. If a product fails within mentioned warranty period the product can be:
- Repaired
- Replaced with a new product
During the Return Merchandise Authorization (RMA) process, which is part of the warranty procedure, a Transight Telematics engineer reviews the information submitted by the client in the RMA request form to determine whether the equipment qualifies for repair or replacement. The RMA request form must include the company details, address, and information about the malfunctioning product. It is to be completed by the product's owner and approved by a Transight Telematics engineer before the product can be returned.
Hardware/Software issues
The table below contains information on which hardware related issues are covered by the warranty service and which issues are not:
| ISSUES | Does device need to be sent under RMA? | Next step |
|---|---|---|
| 1 | Red | +9 to 90V |